Remote Customer service Jobs • Customer Success

As Head of Customer Success, you’ll report directly to the CEO and take full ownership of our customer success strategy. You’ll develop and execute plans that support new customer acquisition, foster long-term relationships, and drive revenue growth across multiple channels with decisions that are rooted in data. You’ll collaborate closely with the Support Team, Director of Customer Support, Head of Product, VP of Customer Success and Product Manager, and external contractors.

Vidyard is looking for a Customer Success Manager to join our team and ensure customers gain the full value of the Vidyard platform throughout their entire lifecycle. You will be the main point of contact for small to medium key accounts customers, managing senior-level relationships to build advocacy and drive adoption. This includes helping new customers with implementation and assessing health of customer accounts.

This Customer Solutions Consultant role supports the activation, growth, and retention of self-service customers, ensuring alignment with their goals post-implementation. You'll prioritize and manage a scaled book of business, driving relationship value through proactive and reactive customer engagement. Your focus will revolve around supporting SMB and MME customers, resolving inquiries, and offering AI expertise.

Work with district and school leaders across the country to plan effective implementations and transform instructional practice in every classroom. Navigate complex discussions, build strong relationships, and be organized and detail-oriented. Command attention and deliver effective trainings in both online and in-person formats. 30% travel is required.

Lead the customer success team at insightsoftware, driving customer satisfaction and retention by developing and implementing effective strategies. Manage customer success professionals, providing mentorship and support to ensure exceptional service. The ideal candidate will have a strong background in customer success, excellent leadership skills, and a passion for building lasting customer relationships.

This role offers an unprecedented opportunity to impact our industry-leading Success Team. You will become an integral part of our Success Team, working alongside our enterprise billing success team to become an expert in the Prompt billing/reporting suite. This role involves troubleshooting issues within our billing modules, identifying trends in billing needs, enhancing our internal knowledge base and more.

Help propel the growth of Search Atlas as an SEO Customer Support Specialist. Responsibilities include testing product categories, communicating with clients to solve problems, developing testing processes, leading product demos, and discussing product issues with the team. Adapting to the role as needed.

Work closely with growth clients to understand their needs and challenges, providing strategic guidance. Use research techniques to enhance the customer experience and inform product roadmaps. Proactively contact clients to ensure satisfaction and retention, while also encouraging engagement with the Atlassian Community and ScriptRunner Loop.

Join the K12 Success Team as a Customer Success Manager (CSM) to increase student access to Daybreak’s evidence-based mental health care. This remote role involves project management, product onboarding, and educator enablement, helping school staff adopt and engage with our services across 50+ partner school districts. You’ll lead district program launches, provide technical support, conduct school staff trainings, and drive adoption across schools.

Help SmarterDx customers thrive by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers. Collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and occasionally help coordinate the implementation process. Exceptional project management, relationship-building, and communication skills are needed.